DUTIES AND RESPONSIBILITIES:
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.
REQUIREMENTS:
Native / fluent in Danish with good command in English
Excellent communication and interpersonal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms
A problem-solving and solution-driven mentality
A positive, motivated mindset will help you deal with some tricky customer problems
Goal-oriented work approach
An open mind to changing priorities and business processes
Affinity with Accommodation Platforms
Experience within customer service or contact centre environments will be valued
Availability to work from the office and from home (within 100km of the office).
BENEFITS:
Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
Free private health insurance if interested when getting a permanent contract
Flexible remuneration in nursery school transport if interested after the probation period
Free coffee every day and free fruit once a week
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching.