DUTIES AND RESPONSIBILITIES:
Assist in the daily management and maintenance of the company’s CRM system
Create, modify and deactivate user accounts and permissions
Monitor system performance and report technical issues
Support data accuracy, uploads and system clean-up activities
Assist in implementing workflows, automations and system configurations
Support the administration of Zendesk including ticket views, triggers, automations and user roles
Monitor ticket flow and ensure proper routing
Generate reports on ticket performance and team metrics
Optimize support processes within Zendesk
Provide first-level internal support for system-related issues
Liaise with external system providers for technical escalations
Assist in testing new features, integrations and system updates
Maintain documentation of system configurations and processes.
REQUIREMENTS:
Bachelor’s degree in Computer Science, Computer Engineering or related field
5+ years of experience in full-stack software development
2+ years of experience managing or leading a development team
Strong experience with NodeJS, ExpressJS and modern JavaScript (ES6+)
Experience with web technologies including HTML5 and CSS3
Familiarity with AWS services
Strong communication, leadership and mentoring skills
Ability to work under pressure and meet deadlines
Fluent in English
Experience in forex or iGaming industry is an advantage.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Comprehensive private medical insurance
Performance-based end-of-year bonus
Hybrid working arrangement (3 days office, 2 days home) after initial 3 month nesting period
Ongoing training and professional development opportunities
International working environment