DUTIES AND RESPONSIBILITIES:

• Provide technical support and assistance for a project with a leading software development company.

• Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.

• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.

• Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.

• Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS:

• Native or fluent in English C1 level), with strong proficiency in both written and spoken communication.

• Knowledge of Spanish is a plus.

• Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.

• Ability to manage a wide range of customer interactions with professionalism and empathy.

• Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER:

• Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.

• Dynamic and multicultural work environment.

• Strong focus on work-life balance.

• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.

• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.

• Guidance and tools to reach career potential